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Complaints Procedure

If at any time you would like to discuss with us how our service could be improved, please do not hesitate to contact us. If you have a complaint about financial loss, material inconvenience or material distress, please refer this to our Complaints Officer at ValidPath Limited, Complaints Department, The Maltings, East Tyndall Street, Cardiff, CF24 5EA who will investigate the matter in full and provide you with a formal analysis of their findings. If you are not satisfied with their response, you have the right to refer the matter to the Financial Ombudsman Service (FOS) within 6 months of the date of their letter.

The Financial Ombudsman Service is an independent organisation that was established to resolve disputes between financial institutions and their customers. Information on the Financial Ombudsman Service can be found at their website www.financial-ombudsman.org.uk or by writing to Financial Ombudsman Service.

The address of the Financial Ombudsman Service is:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

The Financial Ombudsman Services can be contacted by calling 0800 023 4567
or e-mailing complaint.info@financial-ombudsman.org.uk


Contact us

Our Office:
Pacific House,
Parkhouse,
Carlisle
CA3 0LJ

Telephone: 01228 472 352
Email: david@davidmalin-ifa.co.uk

Regulatory Statement

David Malin Financial Advice Ltd is an Appointed Representative of ValidPath Limited which is authorised and regulated by the Financial Conduct Authority under FRN 197107.

David Malin Financial Advice Ltd is authorised and regulated by the Financial Conduct Authority under FRN 1015617.

We are registered in England and Wales. Registration number 15752867. Our registered address is 6 Bleaberry Way, Carlisle, United Kingdom, CA2 6RF.

This website is for information purposes only and does not constitute financial advice, which should be based upon your individual circumstances.

The guidance and/or advice contained within the website is subject to the UK regulatory regime and is therefore primarily targeted at customers in the UK.